We are tireless in finding innovative solutions to solve our clients’ unique challenges.

Our Services

At Capital, we love working with companies that appreciate and understand the benefits of innovative, tailored solutions balanced with tried and tested methodologies. We are committed to delivering an excellent service, which is only achieved by thoroughly understanding your needs and requirements and appreciating that a flexible approach is essential in an ever-changing business environment. 

  • At CSS we provide professionally tailored services to the facilities management sector. Our team members are dedicated and fully trained to provide a wide range of services, in-line with our company Pledged Manifesto and values-led operational methodology.

    Established in 2010, Capital has grown in size from our inception - primarily through our reputation for delivering effective services in partnership with our clients and for our attention to detail and passion for perfection.

    Why do we think it’s important to work with the best? Our leaders come from a broad spectrum of all areas of business, and we all share the passion and perfection for innovation and excellence.

  • Using Public Health England guidance and accredited to BICScstandard, “Understanding the NHS technical cleaning audit. We specialise our cleaning offering in clinical and quarantine room deep cleaning, delivering the service through bespoke Standard Operate Procedures and cleaning protocols. innovative best practices on record compliance through online apps.

    A clean and safe environment is essential for infection prevention and control in healthcare environments. Capital support services provide packaged bespoke solutions to address real-life challenges in the private healthcare sector.

    With an excellent track record of providing integrated managed services to private healthcare centres across the UK.

  • Capital Support Services consistently invest in Vertical cleaning technology and designs bespoke drop plans and load into our audit app, enabling us to report on fabric and cradle systems in live time. This information is transferred by cloud-based solutions directly to any Help desk system.

    Our vertical team directly employs and self-delivers all vertical works. Our team are amongst the most experienced and highly trained in the industry. This brings huge commitment and safety to our window cleaning operations. We have our own abseilers and use a variety of equipment, including reach and wash systems, ropes access, MEWPS, cradles and BMUs.

  • Our specialist teams carry out but are not limited to, Carpet and Upholstery Cleaning, Hard Floor Cleaning, Window Cleaning, IT Cleaning, High-Level Cleaning, Cladding & External Cleaning, Jet Washing & Graffiti Removal, Kitchen Deep Cleans, Washroom Hygiene Cleans and a range of other Specialist Services. This is all managed in-house using the most environmental and innovative solutions currently within the industry

    Using our ADAPT methodology, we are able to clean any hazardous environments such as vacant properties or public spaces where drug paraphernalia and bodily fluids could be present, the safe removal of biohazardous fluids, blood or body spillages, clean-up of flood and sewage damaged properties and offices, and may include bespoke specialist Cleaning Projects.

  • The cleaning of IT Equipment and infrastructure only.

    The objective of cleaning your critical environment is to isolate and remove harmful contaminants from the subject area, reducing the overall settled and airborne particulate levels. Thereby minimizing the chance of contamination-related failures or performance issues. The scope of work is designed to ensure we meet or exceed the IT industry's cleanliness standards.

    Specification: ISO 14644-1 2015 Class 8 plus all accessible surfaces clear from dust.

    The specification is based on ISO 14644-1 2015 Class 8, which is the international standard for clean rooms, clean zones and controlled environments and is currently deemed the best practice for the cleaning of data rooms.

  • In support of our cleaning services, Capital have extensive experience in providing waste management, janitorial supplies, washroom hygiene, laundry and pest control.

Service Excellence

  • Setting Standards

    The technical ability of our team members is important as it shows their understanding of and competence in using machinery, equipment and cleaning materials, including chemicals. Correct technical ability enables our team members to meet the required quality standard.

    Equally important as the output is their level of soft skills. How they communicate, take responsibility, and interact with clients and fellow team members is critical.

  • Effective Equipment

    CSS has close working relationships with several innovative suppliers and regularly trials products and services before launching across our operation. We ensure that the equipment and machinery we use enhance our service offering and assist with streamlining our internal processes.

    For example: For regular mopping, CSS have introduced the i-mop and i-drive range of floor cleaning machines. These battery-powered machines are versatile and integrate with the i-know range of testing solutions. The long run time and quick charging mean the machines are used more often to provide an enhanced floor cleaning regime.

  • Quality Control

    Quality of output is essential as this directly impacts the service we provide to our clients. The core service we provide is cleaning, and therefore it is vital that the level of cleaning service we provide is high to provide confidence to occupiers and visitors in the sanitation and cleanliness of the area. Each element of our cleaning specification has a detailed level of expectation provided to our team members. So that when we audit areas, we can clearly see the quality level achieved when cleaning the area and if the cleaner has exceeded or fallen short of our service levels.

  • Continual Development

    Our continual improvement process is simple; we seek incremental improvements over time or breakthrough improvements by establishing the contract managers’ and clients’ needs. We then make them contract priorities for the coming month (Reporting in the KPI pack) and continuously work to improve the situation until we reach a desired outcome. Our customer-focused delivery processes are constantly evaluated and improved in light of their efficiency, effectiveness and flexibility.

Giving great service requires the right people and the right service tools.

Ron Kaufman